China citic bank first robot convenient customer service are popular in China
Annoying voice service layer buttons, want to try, intelligent robot customer service representative? Reporters learned from citic bank (601998, shares), as the bank's 95558 customer service center, virtual customer service representative of intelligent robot can provide customers with more timely and thoughtful customer service.
China citic bank, intelligent robot customer service representative service is the first domestic Banks. CITIC bank name intelligent robot "CC", taken from CITIC bank abbreviation "CITIC" initials. CC to artificial assistant, young, lively, vibrant personality.
Through voice recognition technology, the customer just use Chinese mandarin, feel free to say what he needs, CC can intelligent language understanding customers, fast into the business transaction process, saves customers step by step button by hand.
Compared with traditional manual buttons, this kind of interactive way closer to the artificial intelligent customer service. Customers through a simple dialogue, can complete information query, business acceptance, such as shortening the existing menu path, reduce business to deal with time. By implementing the voice menu flattening, solve the self-service use caused by input bottleneck problem, effectively improve the automated service ability of the system.
京公网安备11010502035281号
