Citic bank chongqing branch first mortgage repayment new pattern
In order to improve the work efficiency and customer satisfaction, citic bank chongqing branch created a new personal housing mortgage loan repayment mode - phone booking. The model has been successfully launched in the near future, the branch mortgage customers is now just a phone call can easily handle the prepayment.
The model is on the premise of risk control, with the aid of mature branch electric pin center marketing system and professional business ability, the prepayment process changed from "face" to "dial telephone number booking", by telephone recording as a basis for the customer to make an appointment, to verify customer identity information, and inform the business transaction process in detail.
The success of the model, and chongqing are initiated trade within the system. Not only human cost effective managing branch, also greatly improve the service efficiency of the branch and customer satisfaction. Truly "urgent customer urgent, want to customers think".
Branches at present a total of four service special line: branch customer hotline at 63107000 63107111, VIP special line, GeDai line 63106111, self-service machines dedicated line 63107632, welcome the masses of customer calls to inquire.
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